SHIPPING + RETURNS

Where do you ship from?

We ship all orders from our business in, Sydney (Northern Beaches), Australia. UCD STUDIO is proudly Australian-owned and operated.

 

Do you ship worldwide?

Yes, we ship worldwide! All international orders are sent from Australia via  Australia Post

 

How long does it take to ship and rates?

Australia-wide Shipping

• Standard Shipping: $9.95   Estimated 2–8 business days from dispatch 

• Express Shipping: $15.95  Estimated 1–4 business days from dispatch

• Orders are shipped Monday to Friday (excluding public holidays)

• Free shipping for all Australian orders over $85 AUD

International Shipping

• Standard Shipping: Estimated 7–10 business days

• Express Shipping: Estimated 4–6 business days

• Shipping costs are calculated at checkout based on your location

Business days refer to Monday through Friday, excluding public holidays observed in Australia. Orders are not processed, dispatched, or delivered on weekends or public holidays.

 

When will my order be dispatched?

Our dispatch time frame is 1–2 business days after your order is confirmed.
During peak periods (such as the planner season from August to January, holiday sales, or promotions), dispatch may take up to 7–10 business days.

 

Will I receive tracking?

Yes. Once your order is shipped, you’ll receive a confirmation email with your tracking number. You can follow the journey of your parcel via the provided link. Please check your junk/spam folder if you don’t see the email.

 

What about customs, taxes, or duties?

International customers may be required to pay customs duties, taxes, or import fees based on their country’s regulations. These charges are not included in your order total and are the responsibility of the customer.

UCD STUDIO is not responsible for any additional fees, delays due to customs processing, or parcels refused at delivery due to unpaid duties. If a parcel is refused or returned due to unpaid customs charges, the customer is responsible for:

• the original shipping charges

• any taxes or customs charges incurred

• for returning the item. No refund will be issued in this case.

We recommend contacting your local customs office if you're unsure of your country’s import policies.

 

Christmas, Promotional & Holiday Shipping

We do our best to get your order on time, but we can’t guarantee delivery by a specific date during the holiday season. Delays from Australia Post and couriers are out of our control. Please order early to avoid disappointment.

 

Correct Shipping Address

Please ensure all shipping details are correct at checkout. UCD STUDIO is not responsible for parcels delayed, lost, or delivered to the wrong address due to incorrect or incomplete shipping information provided by the customer.

 

Need help?

Still have questions? Reach out to us at info@ucdstudio.com.au
and our team will be happy to assist you.

REFUNDS

Unfortunately, there is no refund available for change of mind after an order has been processed.

 

Faulty Items

If the item you have received is faulty (we are very sorry for this!!), please contact info@ucdstudio.com.au within 7 days, so we can help you out. If you could also please email pictures of the fault that will fast track your enquiry. Refunds may take up to 3 days to appear in your account.

No shipping charges will be charged should the product be deemed faulty.